BEAUTO / ANDROID CREATIVE TOOLS

Guides & troubleshooting

Start with the workflow you need. These guides explain the current app’s behavior and practical things to try when media does not process as expected.

Troubleshooting

No face detected in a photo?

Try a sharper photo with a larger, unobstructed face. Avoid extreme side angles and strong backlighting. Small or obscured faces in group photos may not be detected.

Why can I select only 9 batch photos?

The current picker supports up to 9 photos per batch; split larger collections. Batch photos apply one source face to several target images. Multi-person photos configure several faces in one group image.

A video will not open or finish?

Media support depends on Android decoding and encoding capabilities. Try a shorter, lower-resolution H.264 MP4 and make sure the phone has free storage. Not every input format works on every phone.

The output has no source audio?

The current pipeline attempts to copy compatible audio into MP4. A missing source track or an incompatible format can leave the result silent. Try an MP4 with AAC audio first.

Processing is slow, hot, or runs out of memory?

On-device video processing uses compute, memory, and temporary storage. Try a shorter clip, lower resolution, fewer simultaneous faces, or less background load. Speed depends on device and media, with no guaranteed completion time.

Unnatural results or flickering?

Check that source and target angles and lighting are similar. Avoid fast motion, occlusion, blur, and frequent cuts. In multi-person videos, also review the face assignments.

Why do PRO videos still cost credits?

PRO changes video billing blocks and provides batch-photo, multi-photo, and PRO-template benefits. It does not mean unlimited free videos. Review the benefits page and the cost shown in the app before creation.

Still need a hand?

Tell us your Android version, Beauto version, workflow, and what happened. For purchase issues, include an order reference if available. Do not send face media, passwords, or payment credentials through the feedback form.

support@beauto.app ↗
Use media with permission. Review results before sharing.Responsible use ↗